Terms and Conditions



Lead Time

“The time between the initiation and completion of a production process.”
Our standard lead times are seven to ten days from payment (deposit or in full) and final design approval. For repeat jobs, our lead time tends to be several days quicker, and for complicated jobs with many colors, gradients, or quantities the time can trend a little longer. Please be aware that we do not run production during holiday breaks, increasing the lead time. Rush service is available for a sliding scale fee upon management approval. Please be aware that lead time does not include transit time for shipping.

Minimum Order Quantity

“The smallest quantity of product that a manufacturer can cost effectively produce in a single run.”
The good news is we don’t have minimums! With the advent of the digital age, we can produce your custom design on a single shirt. While the price for the actual materials is higher, the setup cost that is normally associated with screen-printing can be bypassed. Depending on the number of colors in the design, we may run your small quantity job with lots of colors digitally because it is more cost effective. For larger orders, traditional screen-printing is more cost effective. Since it takes the same amount of setup time and material for one shirt or 1000 shirts, the price goes down quickly by splitting the cost of the setup among the number of shirts printed.

Payment

"Good bookkeeping – makes for a good friendship."
For orders under $500, we require payment be made in full at the time of placing the order. Orders over $500 have the option on approval to pay a 50% deposit, with the remaining balance due at pickup. All rush orders are required to make payment in full when placing the order regardless of the invoice amount. We accept cash, local and business checks, ACH payments, and credit card payments. Credit card payments on bulk orders will incur a convenience fee.

Art Guidelines

“Every artist was first an amateur.”
For t-shirt art, it is important to recognize the difference between raster and vector art, and how it will impact your cost and quality of your shirt project. Raster art is made up of little pixels, while vector art is made up of lines and points. Most of the graphics you see on the internet are raster images, and do not translate well to a shirt design because they are too small. When they are blown up to an image that is useful for a tshirt, the edges are rough and blurry. A vector image can be blown up to the size of a hot-air balloon and not loose any definition or sharpness. Vector images are normally in an AI, EPS, or PDF format. We can translate most any design to be printed, but it may require billable art editing. If you prefer that we create your design from scratch, our knowledgeable and intuitive staff are here to assist.

Art Approval

“Measure twice, cut once.”
Every order requires art and placement approval of a digital rendition of how the completed shirt will appear, called a mockup. It will show a size and placement approximation of the artwork appearing on the shirt, which the client must approve prior to the lead time clock beginning to tick. Since the shirts vary in size and the art size remains the same, it is important to note that the mockup is a generalized tool for how the finished product will appear, and not a measurement instrument. If you do not give specific requirements for placement, we will use our standard placement guidelines to align the image to the garment.

Print Colors

“Life is like a box of crayons.”
We use a standard palette of colors that are created by the ink manufacturer, along with specialty inks such as metallics and glitter. If you have an exact color we need to replicate, please include the Pantone number with your quote request. We can have any color computer mixed for a small fee.

Print Placement

“The human body is not a square canvas.”
We use standard placements for requested locations and adjust based on specific art dimensions. Unless specifically requested, we use these standard procedures to align the image on the shirt. A number of factors can create variation of around an inch in any direction, including but not limited to: variation in garment manufacture, variation in actual shirt size, variation in fabric within the order, or variation in operator placement. In general, a left chest image is no large than 4” and is offset 1-2” from center to the edge of the art. Full front prints are normally placed about 2” from the seam, and back prints are around 3” from the seam. If your art is very narrow or very tall, these dimensions may vary in order to keep the art centered to the body. Please note that circular or irregular curvy designs are more aesthetically pleasing than a squared-off design for t-shirt artwork.

Manufacturer Defects

“It isn’t what goes wrong, it is how you respond to it.”
Due to their variation and volume, we do not stock blank garments. Occasionally, our distributors may be out of stock of certain items, and we cannot account for delays in lead time for this reason. If this occurs, we will contact the client as soon as possible to review other options. Also, there can be variations or flaws in the color or construction of the garment that we as the decorator cannot be accountable for. In such cases we can advocate to the supplier and manufacturer, but we cannot offer a refund on decorated garments. If we can catch the defect ahead of time, we offer the client the opportunity to exchange the garments at the possible extension of lead time. This is handled on a case by case basis.

Print Variations, Inconsistencies, and Defects

“To err is human.”
While we do our utmost to incur as little loss as possible, the nature of the process is prone to a certain percentage of error. Our policy is up to 2% per print location of the order may have variation or small defects in the print. If an exact number of product is required at the end of a production run, an overage is required when ordering to account for spoilage. When printing garments in non-standard positions such as but not limited to over zippers or seams, irregularities in the print will not be considered a defect. Due to the unpredictable nature of discharge printing and its chemical interaction with various dyes, we cannot be held liable for inconsistencies and falls outside the normal spoilage policy and no refunds can be made for this service. This includes variations in the brightness or hue of the print. If an order is determined to be outside the agreed upon specifications, we do not offer refunds but will reprint the order to the correct specs. If the garments are customer supplied, we will reprint only on additional garments that are supplied by the customer and cannot be liable for replacing the original garments. If you feel the job has been printed incorrectly, you must notify us with a week of job completion, and shirts must be returned for examination within two weeks of job completion.

Order Cancellation

“The best laid plans of mice and men often go awry.”
We understand that sometimes orders must be cancelled. The amount we can refund is dependent on what your order status is. If the shirts have been ordered, then the amount refunded is less a 20% restock fee and shipping and handling back to our distributor. If the order has already proceeded to the print setup stage, then we cannot extend a refund.

Customer Connection

“I can tell that we are gonna be friends.”
We place a very high value on our relationship with our clients. The terms stated are guidelines to outline and protect both our interests and that of our clients. If we can bend the rules a bit to satisfy, we will do our best to make sure that we create an enduring partnership and be the team you can trust for all your decorating needs. However, we do reserve the right to refuse service for any reason if we feel this courtesy is not being returned.